Is Metrofibre down - March, 2025?

Metrofibre Outages and Status
Metrofibre Logo

Metrofibre.co.za is a South African company that provides fibre-optic internet services nationwide. They offer high-speed internet solutions to businesses and residences, as well as data centre services. Their services are designed to provide reliable, secure and cost-effective solutions for both homes and businesses.

Metrofibre outages reported by users in the last 24 hours

No Metrofibre problems reported in the last 24 hours

This chart shows the number of Metrofibre outages/problems reported by users in the past 24 hours. All data in the chart is in the Africa/Johannesburg time zone.

Recent Metrofibre User Reports

Check out the latest user reports on Metrofibre, detailing the types of issues experienced and their locations. This helps you determine if others in your area are encountering similar problems.

  • ZA Flag Icon
    Mar 17, 2025 - 14:38

    A visitor from Johannesburg, South Africa has reported a problem with Website

  • ZA Flag Icon
    Mar 15, 2025 - 20:25

    A visitor from Johannesburg, South Africa has reported a problem with Total blackout

  • ZA Flag Icon
    Mar 15, 2025 - 20:24

    A visitor from Johannesburg, South Africa has reported a problem with Website

  • ZA Flag Icon
    Mar 13, 2025 - 22:24

    A visitor from Johannesburg, South Africa has reported a problem with Website

  • ZA Flag Icon
    Mar 13, 2025 - 20:14

    A visitor from Magabeni, South Africa has reported a problem with Website

  • ZA Flag Icon
    Mar 13, 2025 - 19:12

    A visitor from Johannesburg, South Africa has reported a problem with Total blackout

  • ZA Flag Icon
    Mar 12, 2025 - 03:18

    A visitor from Pretoria, South Africa has reported a problem with Website

Join Metrofibre Discussion

Suggestions? Issues? Outages?
Please share your Metrofibre experience with other users around the globe.

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Johannesburg, South Africa 4 days ago

Wifi outage in Boksburg North

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Louise

Johannesburg, South Africa 6 days ago

Pumula Kzn . Since yesterday no internet.

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Simone

Johannesburg, South Africa 16 days ago

Fibre in north riding went out now.

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Hollis Miles

Johannesburg, South Africa 23 days ago

Connected without internet

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Nina Stiene

Durban, South Africa 24 days ago

Permanent internet interruptions this afternoon. The system isn't stable at all.

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Valerie Silva

Durban, South Africa 26 days ago

Hi, After a power outage and thereafter loadshedding, our router has the red light indicator on. Open Serve is functioning. 92 Aerangis St, Moregloed, Pretoria. Valerie Silva, 0713580368

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Karina

Johannesburg, South Africa 27 days ago

Metrofibre down in Kempton park

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Karina

Johannesburg, South Africa 27 days ago

Metrofibre down in Kempton park

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Karina

Johannesburg, South Africa 27 days ago

Metrofibre down in Kempton park

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Karina

Johannesburg, South Africa 27 days ago

Metrofibre down in Kempton park

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Karina

Johannesburg, South Africa 27 days ago

Metrofibre down in Kempton park

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Karina

Johannesburg, South Africa 27 days ago

Metrofibre down in Kempton park

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Katrina

Johannesburg, South Africa 27 days ago

Metrofibre down in Kempton park

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Katrina

Johannesburg, South Africa 27 days ago

Metrofibre down in Kempton park

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Katrina

Johannesburg, South Africa 27 days ago

Metrofibre down in Kempton park

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Katrina

Johannesburg, South Africa 27 days ago

Metrofibre down in Kempton park

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Katrina

Johannesburg, South Africa 27 days ago

Metrofibre down in Kempton park

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Katrina

Johannesburg, South Africa 27 days ago

Metrofibre down in Kempton park

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Katrina

Johannesburg, South Africa 27 days ago

Metrofibre down in Kempton park

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Katrina

Johannesburg, South Africa 27 days ago

Metrofibre down in Kempton park

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Katrina

Johannesburg, South Africa 27 days ago

Metrofibre down in Kempton park

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Katrina

Johannesburg, South Africa 27 days ago

Metrofibre down in Kempton park

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Kat

Johannesburg, South Africa 27 days ago

Metrofibre down in Kempton park

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Kat

Johannesburg, South Africa 27 days ago

Metrofibre down in Kempton park

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Kat

Johannesburg, South Africa 27 days ago

Metrofibre down in Kempton park

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Kat

Johannesburg, South Africa 27 days ago

Metrofibre down in Kempton park

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Kat

Johannesburg, South Africa 27 days ago

Metrofibre down in Kempton park

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Kat

Johannesburg, South Africa 27 days ago

Metrofibre down in Kempton park

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Nomusa

Johannesburg, South Africa 27 days ago

Metrofibre down in Kempton park

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Nomusa

Johannesburg, South Africa 27 days ago

Metrofibre down in Kempton park

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Nomusa

Johannesburg, South Africa 27 days ago

Metrofibre down in Kempton park

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Nomusa

Johannesburg, South Africa 27 days ago

Metrofibre down in Kempton park

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Nomusa

Johannesburg, South Africa 27 days ago

Metrofibre down in Kempton park

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Nomusa

Johannesburg, South Africa 27 days ago

Metrofibre down in Kempton park

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Nomusa

Johannesburg, South Africa 27 days ago

Metrofibre down in Kempton park

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Terry

Johannesburg, South Africa 27 days ago

Metrofibre down in Kempton park

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Terry

Johannesburg, South Africa 27 days ago

Metrofibre down in Kempton park

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Terry

Johannesburg, South Africa 27 days ago

Metrofibre down in Kempton park

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Terry

Johannesburg, South Africa 27 days ago

Metrofibre down in Kempton park

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Terry

Johannesburg, South Africa 27 days ago

Metrofibre down in Kempton park

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Terry

Johannesburg, South Africa 27 days ago

Metrofibre down in Kempton park

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Terry

Johannesburg, South Africa 27 days ago

Metrofibre down in Kempton park

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Terry

Johannesburg, South Africa 27 days ago

Metrofibre down in Kempton park

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Riaan

Johannesburg, South Africa 27 days ago

Metrofibre down in Kempton park

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Riaan

Johannesburg, South Africa 27 days ago

Metrofibre down in Kempton park

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Riaan

Johannesburg, South Africa 27 days ago

Metrofibre down in Kempton park

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Riaan

Johannesburg, South Africa 27 days ago

Metrofibre down in Kempton park

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Riaan

Johannesburg, South Africa 27 days ago

Metrofibre down in Kempton park

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Rob

Johannesburg, South Africa 27 days ago

Metrofibre down in Kempton park

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Rob

Johannesburg, South Africa 27 days ago

Metrofibre down in Kempton park

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Rob

Johannesburg, South Africa 27 days ago

Metrofibre down in Kempton park

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Rob

Johannesburg, South Africa 27 days ago

Metrofibre down in Kempton park

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Rob

Johannesburg, South Africa 27 days ago

Metrofibre down in Kempton park

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Rob

Johannesburg, South Africa 27 days ago

Metrofibre down in Kempton park

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Nelson

Johannesburg, South Africa 27 days ago

Metrofibre down in Kempton park

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Nelson

Johannesburg, South Africa 27 days ago

Metrofibre down in Kempton park

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Nelson

Johannesburg, South Africa 27 days ago

Metrofibre down in Kempton park

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Nelson

Johannesburg, South Africa 27 days ago

Metrofibre down in Kempton park

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Nelson

Johannesburg, South Africa 27 days ago

Metrofibre down in Kempton park

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Nelson

Johannesburg, South Africa 27 days ago

Metrofibre down in Kempton park

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Niel

Johannesburg, South Africa 27 days ago

Metrofibre down in Kempton park

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Niel

Johannesburg, South Africa 27 days ago

Metrofibre down in Kempton park

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Niel

Johannesburg, South Africa 27 days ago

Metrofibre down in Kempton park

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Niel

Johannesburg, South Africa 27 days ago

Metrofibre down in Kempton park

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Storm

Johannesburg, South Africa 27 days ago

Metrofibre down in Kempton park

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Storm

Johannesburg, South Africa 27 days ago

Metrofibre down in Kempton park

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Storm

Johannesburg, South Africa 27 days ago

Metrofibre down in Kempton park

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Storm

Johannesburg, South Africa 27 days ago

Metrofibre down in Kempton park

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Samke

Johannesburg, South Africa 27 days ago

Metrofibre down in Kempton park

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Samke

Johannesburg, South Africa 27 days ago

Metrofibre down in Kempton park

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Samke

Johannesburg, South Africa 27 days ago

Metrofibre down in Kempton park

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Samke

Johannesburg, South Africa 27 days ago

Metrofibre down in Kempton park

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Sam

Johannesburg, South Africa 27 days ago

Metrofibre down in Kempton park

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Sam

Johannesburg, South Africa 27 days ago

Metrofibre down in Kempton park

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Sam

Johannesburg, South Africa 27 days ago

Metrofibre down in Kempton park

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Lucas

Johannesburg, South Africa 27 days ago

Metrofibre down in Kempton park

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Lucas

Johannesburg, South Africa 27 days ago

Metrofibre down in Kempton park

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Lucas

Johannesburg, South Africa 27 days ago

Metrofibre down in Kempton park

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Lucas

Johannesburg, South Africa 27 days ago

Metrofibre down in Kempton park

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Kate

Johannesburg, South Africa 27 days ago

Metrofibre down in Kempton park

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Kate

Johannesburg, South Africa 27 days ago

Metrofibre down in Kempton park

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Kate

Johannesburg, South Africa 27 days ago

Metrofibre down in Kempton park

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Kate

Johannesburg, South Africa 27 days ago

Metrofibre down in Kempton park

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Kate

Johannesburg, South Africa 27 days ago

Metrofibre down in Kempton park

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Kate

, 27 days ago

Metrofibre down in Kempton park

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Marie

Johannesburg, South Africa 27 days ago

Metrofibre down in Kempton park

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Marie

Johannesburg, South Africa 27 days ago

Metrofibre down in Kempton park

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Marie

Johannesburg, South Africa 27 days ago

Metrofibre down in Kempton park

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Marie

Johannesburg, South Africa 27 days ago

Metrofibre down in Kempton park

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Marie

Johannesburg, South Africa 27 days ago

Metrofibre down in Kempton park

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Marie

Johannesburg, South Africa 27 days ago

Metrofibre down in Kempton park

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Marie

Johannesburg, South Africa 27 days ago

Metrofibre down in Kempton park

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Marie

Johannesburg, South Africa 27 days ago

Metrofibre down in Kempton park

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Lisa

Johannesburg, South Africa 27 days ago

Metrofibre down in Kempton park

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Lisa

Johannesburg, South Africa 27 days ago

Metrofibre down in Kempton park

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Lisa

Johannesburg, South Africa 27 days ago

Metrofibre down in Kempton park

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Lisa

Johannesburg, South Africa 27 days ago

Metrofibre down in Kempton park

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Lisa

Johannesburg, South Africa 27 days ago

Metrofibre down in Kempton park

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Lisa

Johannesburg, South Africa 27 days ago

Metrofibre down in Kempton park

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Lisa

Johannesburg, South Africa 27 days ago

Metrofibre down in Kempton park

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Lisa

Johannesburg, South Africa 27 days ago

Metrofibre down in Kempton park

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Lisa

Johannesburg, South Africa 27 days ago

Metrofibre down in Kempton park

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Tshepo

Johannesburg, South Africa 27 days ago

Metrofibre down in Kempton park

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Tshepo

Johannesburg, South Africa 27 days ago

Metrofibre down in Kempton park

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Tshepo

Johannesburg, South Africa 27 days ago

Metrofibre down in Kempton park

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Tshepo

Johannesburg, South Africa 27 days ago

Metrofibre down in Kempton park

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Tshepo

Johannesburg, South Africa 27 days ago

Metrofibre down in Kempton park

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Tshepo

Johannesburg, South Africa 27 days ago

Metrofibre down in Kempton park

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Johannesburg, South Africa 27 days ago

Metrofibre down in Kempton park

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Johannesburg, South Africa 27 days ago

Metrofibre down in Kempton park

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Johannesburg, South Africa 27 days ago

Metrofibre down in Kempton park

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Johannesburg, South Africa 27 days ago

Metrofibre down in Kempton park

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Johannesburg, South Africa 27 days ago

Metrofibre down in Kempton park

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Johannesburg, South Africa 27 days ago

Metrofibre down in Kempton park

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Johannesburg, South Africa 27 days ago

Metrofibre down in Kempton park

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Johannesburg, South Africa 27 days ago

Metrofibre down in Kempton park

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Johannesburg, South Africa 27 days ago

Metrofibre down in Kempton park

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Johannesburg, South Africa 27 days ago

Metrofibre down in Kempton park

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Johannesburg, South Africa 27 days ago

Metrofibre down in Kempton park

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Johannesburg, South Africa 27 days ago

Metrofibre down in Kempton park

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Johannesburg, South Africa 27 days ago

Metrofibre down in Kempton park

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Johannesburg, South Africa 27 days ago

Metrofibre down in Kempton park

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Johannesburg, South Africa 27 days ago

Metrofibre down in Kempton park

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Johannesburg, South Africa 27 days ago

Metrofibre down in Kempton park

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Johannesburg, South Africa 27 days ago

Metrofibre down in Kempton park

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Johannesburg, South Africa 27 days ago

Metrofibre down in Kempton park

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Johannesburg, South Africa 27 days ago

Metrofibre down in Kempton park

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Johannesburg, South Africa 27 days ago

Metrofibre down in Kempton park

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Johannesburg, South Africa 27 days ago

Metrofibre down in Kempton park

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Johannesburg, South Africa 27 days ago

Metrofibre down in Kempton park

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Lucy

Durban, South Africa 1 months ago

Not all aspects of the internet is functional.

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Niel

Durban, South Africa 1 months ago

Internet is not working properly

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Mahlatse

Bloemfontein, South Africa 1 months ago

Outage in Bloemfontein

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Bloemfontein, South Africa 1 months ago

Outages for two days

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Van

Durban, South Africa 1 months ago

Metro fibre is down in Merebank

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Van

Durban, South Africa 1 months ago

Metro fibre is down in Merebank

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Durban, South Africa 1 months ago

Metro fibre is down in Merebank

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Durban, South Africa 1 months ago

Metro fibre is down in Merebank

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Kershini

Durban, South Africa 1 months ago

Keeps saying no internet connection, yet the light is not even flashing

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Mrs LJ Horner

Durban, South Africa 1 months ago

Fibre connection is down in Blackridge, Pietermaritzburg

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Shakier

Uitenhage, South Africa 1 months ago

My box just went blank is there outage

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Uitenhage, South Africa 1 months ago

This is the shittest fibre i have ever used downage always n slow fibre

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Durban, South Africa 1 months ago

Hi I'm in Stott road pietermaritzburg no internet connection

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Maria Joubert

Centurion, South Africa 1 months ago

No internet

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Bennie du Preez

Pretoria, South Africa 2 months ago

Internet off since yesterday.

47 fourth ave
Heatherdale
Akasia

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Stef

Cape Town, South Africa 2 months ago

Metrofibre down in Summerstrand, PE

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Caleen Jones

Johannesburg, South Africa 2 months ago

Bridle Park, Midrand. No internet noticed at 03h30 this morning 31 December 2024

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Sb

Johannesburg, South Africa 2 months ago

Internet not available since yesterday. Its been more than 24 hours now.

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Randburg, South Africa 2 months ago

Still down in Boksburg

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Chris

Johannesburg, South Africa 2 months ago

No internet in Boksburg North for the last 3 hours

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Pieter Vorster

Benoni, South Africa 2 months ago

Internet down from 19:00, we are located in Woodmere Germiston

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Chané Stone

Pretoria, South Africa 2 months ago

Gauteng, Fochville connected (but no internet access) for the last 2 and a half days. Called the call centre but no one awnsers

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Devinia

Pretoria, South Africa 3 months ago

Internet out in Midrand

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Nicolaas

Pretoria, South Africa 3 months ago

Internet has been down at wonderboom south on Metrofiber for 2 days.no response on my tickets or from them.

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Heidi

Johannesburg, South Africa 3 months ago

Alberton, Verwoerdpark. No internet access.

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Emsie and Anthony

Pretoria, South Africa 3 months ago

Yesterday and today a problem connecting to Metrofiber (fiber) Pretoria, Suiderberg, Denyssen Avenue. If connected, speed is very slow, not what we pay for.
We are on the line AGAIN with MWeb. Same issue as last night.

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Pretoria, South Africa 3 months ago

Yesterday and today a problem connecting to Metrofiber (fiber) Pretoria, Suiderberg, Denyssen Avenue. If connected, speed is very slow, not what we pay for.
We are on the line AGAIN with MWeb. Same issue as last night.

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David

Johannesburg, South Africa 3 months ago

Internet in Umbilo has gone down

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Johannesburg, South Africa 3 months ago

Internet has been down since before 8pm last night in magaliessig

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Keitumetse

Pretoria, South Africa 3 months ago

No internet in Akasia, the Orchards

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SHAY

Johannesburg, South Africa 3 months ago

NO INTERNET MIDRAND AREA SINCE 2PM 2ND DECEMBER 24

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Moreletapark

Pretoria, South Africa 3 months ago

Metrofibre down pretoria moreletapark

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Customer

Pretoria, South Africa 3 months ago

Outage in centurion

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Belinda Naude

Durban, South Africa 3 months ago

We have had no internet for over 24 hours, my husband reported it and nobody has bothered to get back to us....how are we supposed to work without services that we are paying for!!!

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Andries

Johannesburg, South Africa 3 months ago

Rhodesfield Kwmpton Park

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Stephen Goosen

Randburg, South Africa 3 months ago

3Horwood street Queenstown
No internet connection for last 10 days . What’s the problem

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Diego

Johannesburg, South Africa 3 months ago

I came home at 14:30 and the internet is not on, I restarted the router twice and still the same problem

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Stoltz

Johannesburg, South Africa 3 months ago

Total black out

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Stoltz

Johannesburg, South Africa 3 months ago

Had no Internet since11am

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Charles Gascoigne

Johannesburg, South Africa 3 months ago

Can't connect to any channels

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Joshua

Pretoria, South Africa 4 months ago

Metro fiber out In pretoria

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Robert

Midrand, South Africa 4 months ago

I cant stream

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Cape Town, South Africa 4 months ago

Sandown JHB down since last night

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Pretoria, South Africa 4 months ago

Florauna in Pta North down.

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Mags

Johannesburg, South Africa 4 months ago

No network in Sunninghill

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Tazz

Durban, South Africa 4 months ago

Experience outage with internet.

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jacques

Pretoria, South Africa 4 months ago

my enterprise line is down

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Jaco

Pretoria, South Africa 4 months ago

Network down, red light flashing on router

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Al

Pretoria, South Africa 4 months ago

No internet Centurion

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Len

Johannesburg, South Africa 4 months ago

No internet in Paulshof Sandton Gauteng

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Elize Roberts

Pretoria, South Africa 4 months ago

My metrofibre is down. Hanny street pretoria Gardens

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Randburg, South Africa 4 months ago

Worst experience with Metrofiber. I am told I must wait 2-3working days for a technician. This is ridiculous taking into account I have paid. How am I supposed to work without internet.

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Randburg, South Africa 4 months ago

Worst experience with Metrofiber. I am told I must wait 2-3working days for a technician. This is ridiculous taking into account I have paid. How am I supposed to work without internet.

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Randburg, South Africa 4 months ago

Internet down

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Rebecca

Bloemfontein, South Africa 4 months ago

Fibre Internet down

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Gavin

Port Elizabeth, South Africa 4 months ago

Inetrmittent connection since PPPoE router upgrade.

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Ronel

Pretoria, South Africa 4 months ago

Internet off All day an still are.

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Chantel

Johannesburg, South Africa 4 months ago

No internet access

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Tshego

Sandton, South Africa 4 months ago

Internet was off last night on in the morning and off again

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Tshego

Sandton, South Africa 4 months ago

No internet connection pretoria north

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Tshego

Sandton, South Africa 4 months ago

No internet connection pretoria north

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Sandton, South Africa 4 months ago

No internet connection

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Denzel Burgess

Johannesburg, South Africa 4 months ago

Sinoville Ext 6, 102 H O Monnig Crescent. Beeping sound from the modum. Service totally off.

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Stef

Cape Town, South Africa 4 months ago

Metrofibre down in summerstrand

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Lenesh

Durban, South Africa 5 months ago

The fibre is down In the Isipingo area

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SAK

Port Elizabeth, South Africa 5 months ago

Metrofibre down in Humewood, Port Elizabeth

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Mahomed

Port Elizabeth, South Africa 5 months ago

No internet in Humewood Port Elizabeth

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Nico Verwey

Pretoria, South Africa 5 months ago

Meyrofiber down in Bothrill Ave, The Reeds

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Leslie

Port Elizabeth, South Africa 5 months ago

Having poor connection. no one can use wifi even after resetting router

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Durban, South Africa 6 months ago

poor connectivity since 25 august.. no support despite numerous comlaints.

adhisha sewpersad
ADH032

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Simon de witt

Johannesburg, South Africa 9 months ago

No service or broadband lights on router

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Marius Bender

Johannesburg, South Africa 10 months ago

Metrofibre down in Dinwiddie, Germiston

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Drienie

Johannesburg, South Africa 10 months ago

No service light on modem....

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Nella

Johannesburg, South Africa 10 months ago

My Wi-Fi is not working . What’s going on?

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Don

Pretoria, South Africa 11 months ago

Usless for 4 days

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Craig Ferreira

Durban, South Africa 11 months ago

My internet is very slow for last 5 days. Mosel Uitenhage

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Wayne Claase

Randburg, South Africa 1 years ago

Fibre Down , Sangirostreet , Van Riebeeckhoogte , uitenhage.

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Amanda

Johannesburg, South Africa 1 years ago

No Fibre, Bellairs Drive, Northriding, Johannesburg

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Martin

Pretoria, South Africa 1 years ago

Woke up to no internet

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Previn

Durban, South Africa 1 years ago

Internet down

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William van Zyl

Johannesburg, South Africa 1 years ago

Fibre down 28 Sylvie ave , The Reeds , Centurion.
Since yesterday 1/2/2024 17:00

Most common Metrofibre problems reported by users

40

Total blackout

60

Website

Metrofibre Outage Locations

Location

Reports

Last Reported

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Johannesburg, Gauteng, ZA

152

4 days ago

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Magabeni, KwaZulu-Natal, ZA

30

8 days ago

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Cape Town, Western Cape, ZA

13

27 days ago

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Bloemfontein, Free State, ZA

3

1 months ago

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Uitenhage, Eastern Cape, ZA

6

1 months ago

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eMkhondo, Mpumalanga, ZA

1

11 months ago

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Wandsworth, England, GB

1

1 years ago

Are you experiencing issues with Metrofibre right now?

Is metrofibre.co.za not working for you? If you are having issues with Metrofibre, please use one of the options below to report a problem with the service

Tips if metrofibre.co.za is not working

  • Verify the URL - One of the most frequent causes of not being able to visit a web page is entering an incorrect URL. If you're URL is wrong, the website may redirect to another website or display an error page.

  • Use a Different Device - Try using a different computer or device to access the website or app. We also advise you to attempt rebooting your device.

  • Delete Browser Cache - It's possible that cached files are preventing your browser from downloading new web pages. Refreshing the page will clear it. To do that, click Ctrl + F5 on a Windows PC or Cmd + Shift, then press R on a Mac.

  • Clear Browser Cookies - Clearing browser cookies fixes certain issues, such as loading or formatting issues on sites. You can do this by clicking your browser settings, then privacy, then clearing browsing data.

  • Use Incognito Mode - You can also try viewing the website in private mode or incognito mode first. By using this, cookies and all temporary cache will be automatically disabled.

  • Restart Your Router - Try restarting your network connection if other websites or apps are having problems or are running slowly.

  • Firewall and Antivirus - Your ISP provider may have blocked the website or app you are attempting to access. If that's the case, you can try using a VPN service to visit the website or app to see if it will work.

  • Check your Firewall & Antivirus - These can occasionally block access to certain websites or services. To troubleshoot this issue, you may consider temporarily disabling them to see if it resolves the problem.

  • Clear DNS Cache - To speed things up, all OS systems save name resolution information into the DNS cache. In your case, the information recorded could be outdated or incorrect. We advise you to search on How-To guides on the web to clear your DNS Cache.

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Frequently Asked Questions

If you are experiencing slow performance while using Metrofibre.co.za, it may be your internet connection. Before you call your internet provider to ask about the slow speed, make sure to clear your cache, update the app, and check for any outages first.

HTTP response status code is a 3-digit code returned by the server indicating the status of the request. The code is typically accompanied by a message that provides additional information about the response such as:
  • 2XX - Successful - Website is up & reachable.

  • 3XX - Redirect - The website is accessible, but the browser is redirected to another page.

  • 4XX - Browser Error - The requested page is not available or doesn’t exist.

  • 5XX - Server Error - There are internal errors on the server.

The status code helps developers and users to understand what’s happening with a certain request. This also serves as a guide to take appropriate actions if needed.

The HTTP response time is the amount of time it takes a website to respond to a request made by your device. It calculates how long it takes for a website to load after you click on a link or type a URL into your browser.

Aside from trying a different device, you can also check your device's software if it’s up to date by checking for available updates in your settings.

If the issue persists after trying all of our tips, you can report the issue to us so we can further investigate. By this, you can also see if other users are experiencing it, too.